Check out some of our frequently asked questions regarding your order, deposit, deliveries and pick ups. If you have any other questions, feel free to contact us directly. Customer feedback is the lifeblood of our business!

  • I am moving out early or leaving school. What should I do?

    Email Coldex immediately. The unit may not be transferred to another person or moved to another room without our prior written consent. Movement without consent is treated as theft. If you move out and don’t notify Coldex at least 24 hours prior, you will continue to be responsible for the unit until it is picked up or recovered.

  • I did not get my deposit back. What happened?

    In 2015, 86% of students received their deposits back. If you did not receive your deposit back, it could be for several reasons:

    • You must complete a deposit return request form to ensure that Coldex has up to date and accurate information. No deposits are returned without this completed!
    • If you did not clean your unit as per instructions provided. The unit MUST be fully clean, dry and defrosted. No water can be inside the unit.
    • The unit was not in the room it was delivered to.
    • Your account was outstanding.
    • Parts were missing.
    • The unit was moved to another room without authorization.
    • Your deposit cheque was returned to us.
    • You provided a different name than was on the credit card you used to order.
  • I am nearing the end of my rental term. What should I do?

    Coldex will email you outlining the procedures on how to properly clean the refrigerator and to ensure Coldex retains possession at the end of the rental term. To avoid a $25.00 cleaning charge, simply follow the instructions in our deposit information section. If you wish to extend your rental term, please email Coldex immediately for further information.

  • What if I have a problem with one of your rental products?

    Check the power supply. If the refrigerator/freezer is plugged into a power bar or extension cord, try plugging it directly into the wall outlet. Make sure that the temperature control (located inside the fridge or on the back, or on the side of the freezer) is turned on. Ensure that there are 4” on each side of the fridge or freezer, including in the back, to allow the air to circulate properly. If all else fails, contact Coldex immediately so we can send one of our representatives over as soon as possible to remedy the problem.

  • What methods of payment do you accept?

    Coldex accepts Visa, Visa Debit Card and MasterCard as methods of payment.

  • What is included in the price of the rental product?

    The price of our rental product includes delivery, pick-up, servicing, the refundable $25.00 cleaning deposit and HST.

  • How long can I rent one of your products?

    Coldex has several rental terms including one school semseter (4 months) or one school year (8 months). Not all options are offered at each school. Check your school for details.